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Customer Service

11AFTER11 is pleased to offer a high standard of customer service. Please select from the options on the left to find what you’re looking for. We also encourage you to share your shopping experience with us. After all, it’s only through customer feedback that we can continue to improve.

If you still require assistance please Contact Us.


Ordering
1. How can I find a specific item online
To search for a specific item using the style name (or style number), please use our search bar at the top of the page.

2. How do I place an order?
From the home page, click on a category of choice. Click on an item to view from the product list. Choose a color and a size, and then click on 'Add to Cart'. Click here to shop now.

3. Can I place an international order?
Yes. International Shipping


Order Status

A. Log into “MY ACCOUNT” located at the top of the page and lick to “PAST ORDERS”.
- Click on Order # to find Order status.

B. Go to Track Order.
- Make sure to have order # and email address available.

C. Confirmations are sent via email within 30 minutes when 1) your order has been received or 2) your shipment has be processed, based on the valid email address provided to us.

D. If you did not receive any confirmation emails, please check your email spam filter.
- Select 11after11.net as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to “MY ACCOUNT” to verify your order has been placed before resubmitting your order.

E. Please allow 24 to 48 hours for your order status to change.


Order FAQ
1. Do you accept phone orders?
Sorry, at this time, we are unable to process orders by phone.

2. How can I check on my order?
Order Status

3. What if the item I am looking for is not shown on the website?
If an item is no longer available on the website, then we no longer have any stock. You may contact a local store to check availability of an item.

4. Can I modify or adjust my order?
No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.


Promotion Code
1. Can I use two promotional codes on the same order?
No, unfortunately 11AFTER11 can only accept one promotion code per order.

2. Can I use the same promotional code twice?
No. A promotional code can only be used once, by one person, for one order only.


Payment Method
We are accepting PayPal for payment.
Paypal.com

 

Payment Problems

1. I think I was charged twice, what should I do?
If you see un-accounted charges on your credit card statement after 2-3 business days, please contact your bank, and let us know if you need our help to release those funds.
Email: questions@11after11.net
Phone: (852) 2881-1774
Hours: Monday-Saturday: 10am-6pm (UTC+08:00)

2. Questions of charge?
If you see a charge from 11after11.net on your bank statement and do not remember placing an order online for clothing, accessories or any of the products that we offer, please contact us at (852) 281-1774 or email questions@11after11.net and we will gladly assist you.


Shipping
11AFTER11 only ships to the following destinations:
Australia, Canada, China, France, Germany, Hong Kong, Japan, New Zealand, Macau, Malaysia, Philippines, Singapore, South Korea, Spain, Switzerland, Taiwan, United Kingdom, United States

Shipping & Handling Charges:
Please add the item(s) you wish to purchase to your shopping cart, select your location and enter your zip/postal code to get a quotation.

Standard Delivery
- International delivery usually arrives within 7-10 business days, but may take up to 14 business days from the shipped date, excluding holidays.
- Delivery to Hong Kong and Taiwan usually arrives within 2-3 business days.


Return or Exchange

All goods sold will not be refundable and exchangable unless you received an incorrect item or a defective item.
Goods are classified as defective only when it is received damaged. Please kindly note that loose threads and goods damaged due to wear and tear is not considered as defective. 
If an item is out of stock before your order is processed, a refund will be automatically issued back to your PayPal account within 3-14 business days.

Please contact us with any inquiries regarding our return & exchange policy or to process your return or exchange. questions@11after11.net.
Eleven After Eleven Limited reserves the right to change this policy at any time without notice.